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Project Management for IT/IS Projects
Balancing the proven tools & techniques and the human side
 to successfully manage IT/IS projects.

Intense global competition has demanded that corporations exert pressure on their personnel to deliver products and services to the market place. To deliver first, to provide quality, a trained work force, customer support services, and a tightly controlled budget are but some of the many factors that are needed to remain competitive. The IT specialist plays a big role in supporting the delivery of corporate products and services by designing, building and installing systems to support these corporate requirements. How is this achieved? What skills are needed? Who is involved?

Project managers, newly assigned project leaders, new product development managers, programmers, analysts, systems analysts, supervisors, team / task leaders, project team members, project administrators, general managers, R&D managers, operations managers, MIS managers, systems development managers, all those who will be associated with delivering IT projects on time and within budget will benefit from this program.

This course is in two modules. Attending both parts will give you both the technical know-how and interpersonal skills to be able to run high-quality projects within the budgetary and time constraints you set. You are able to attend both modules at different dates.

Part 1 will help you to:

  • Understand the role of a successful Project Manager/ Leader and benchmark your skills.
  • Apply project management techniques to manage all aspects of delivering IT projects on time and within budget. 
  • Understand each phase of an IT project to enable effective forward planning. 
  • Harness the support of your clients and team members to meet the project objectives. 
  • Use effective project reporting system so that your clients and team know what stage the project is at and any changes that have been agreed.
  • Develop a personal action plan in the future to keep you focused on your tasks to become a successful IT project manager.


Part 2 will help you to:

  • Work more effectively with your boss, your team members and your customers.
  • Motivate the project team by empowering where appropriate and recognizing the individual talents and needs of team members.
  • Manage conflicts of interest so that they do not jeopardize the success of the project.
  • Develop effective communication skills which keep all team members fully informed and encourage feedback from all levels.
  • Successfully manage cross-functional and cross-cultural teams by appreciating and building on the differences in individual, national and organizational culture.
Part 1 – Tools and Techniques (3 day course)

The Project Management Method

  • Why are IT projects different? 
  • Keys to successfully implement IT projects. 
  • The role of the project manager. 
  • Characteristics of effective project managers. 
  • Who are the key players in IT/IS projects? 
  • Five basic functions of project management. 

Participation: The Assessment Inventory for Project Management
Participants will use this unique 360 degree evaluation tool to evaluate their project management skills and effectiveness. 

Project Planning I

  • The basic five part project planning model. 
  • Developing project objectives and getting requirements from initial client and team meetings. 
  • Statement of work (SOW). 
  • Criteria for developing WBS. 
  • SDLC - Systems Development Life Cycle. 

Workshop: Structuring and Organizing an IT Project
Participants will work in groups to create a work breakdown structure for an IT project case study and compare the strengths and weaknesses of their reults to those of the other groups.

Project Planning II

  • What does the rest of the plan look like? 
  • Breaking down your IT project into tasks.
  • Scheduling the tasks (GANTT and PERT charts).
  • Estimating effort and duration. 
  • Matching resources to tasks. 
  • Establishing performance baselines and the budget.

Workshop: Scheduling the IT Project, Developing a Resource Plan and Making Trade-offs
Continuing with the case study from the previous workshop, participants will work in groups to create a CPM network and a resource plan for their IT project.

Project Control

  • Project control through effective communications. 
  • Ingredients of project control: C.O.S.T. 
  • Need for measuring progress. 
  • A project review meeting. 
  • The need for replanning and rebaselining. 

Project Risk Management

  • Using simple and powerful risk analysis techniques. 

Organizing Staff

  • Project managers in different corporate structures. 
  • "Managing by projects" 

Project Reporting

  • Using reports for team and client communications. 
  • How often should reports be prepared? 
  • Keeping the customer informed. 
Workshop: Controlling an IT Project
You will work in groups to create a project reporting system for the IT project you have planned in the previous workshops. You will decide what to measure, when to measure it, how to report it and why report it.
Part 2 – The People Side (2 day course)

Project Management Method - the People Side

  • Characteristics of project management - people side.
  • Responsibilities, authority, and networks of alliances.
  • Understanding power dynamics in teams.
  • Organizational relationships and the project team.
  • Influences of different national, corporate, and individual cultures and values.

The Project Leader/ Manager

  • The basics of leadership.
  •  A leadership model for continuous improvement.

Communications and Motivation

  • Techniques for improving project communications.
  • Getting the most out of meetings.
  • Project office and control room.
  • Encouraging team participation and involvement.
  • timulating self-motivation and high-performance.
  • Techniques to motivate individual team members.
  • Dealing with difficult people and behaviors.

Creating and Building the Project Team

  • Selecting an effective cross-functional project team.
  • Team decision-making, delegation, and consensus.
  • Effect of culture on team performance.
  • Effect of problem-solving style and management style on team performance and creativity.
  • Conflicts between project team members, functional managers, and project managers.
  • Improving the project manager/ senior management interface.
Participation: Determining Your Management Style
Participants will determine their personal problem-solving style and learn techniques to build on their strengths and capitalize on the contrasting strengths of others.

Workshop: A Project Planning Situation
In a project simulation, you will have the opportunity to experience the effects of differing management and problem-solving styles on team performance, communications and productivity.

Leadership Skills

  • Two dimensions of leadership and effective leadership styles.
  • Situational leadership.
  • Adapting your management style to the demands of particular situations.
Workshop: Project Situations
The final workshop will enable participants to determine how you, as a a project leader, would resolve real life project situations involving a number of inter-related people problems typical of cross-organizational project teams.

Participation: Determining Your Leadership Style
Participants will determine their leadership style and their ability to adapt to the demands of the situation.

Workshop: Determine the Most Appropriate Leadership Style
Working in team, participants will identify the most appropriate leadership styles for various project situations.

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